HealthPlanet.us wants you to be satisfied with its products. Please review the size recommendations for each product before ordering. Make sure to measure the relevant joint [in inches or cm] and match it with the correct size. Remember that there is some overlap as individuals desire different degrees of firmness of fit that only you can judge. Products may be returned if they arrive damaged or if the product shipped is not the one that had been ordered. Returns are required to be in same condition as shipped with all tags attached and with all original packaging. Please send an email describing the problem and we will attempt to correct it. NO product should be shipped back until you receive an RGA [Return Goods Authorization] # from HealthPlanet.us. Except in cases of an error in supplying the correct product to you as ordered, HealthPlanet.us is NOT responsible for shipping and handling costs to return the item(s) to HealthPlanet.us or for the second shipment to you. For sanitary purposes, please note that ankle supports are NOT returnable if they have been worn. Thank you for your understanding.